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真亲未笑而和——服务员工情感传递对顾客信任和再顾意向的影响机制研究
  • 所属机构名称：对外经济贸易大学
  • 会议名称：IACMR
  • 时间：2014.6.6
  • 成果类型：会议
  • 相关项目：服务团队情绪氛围、员工情绪与顾客情绪的互动机制研究——基于情绪劳动和情绪感染的视角
作者： 刘小禹|
同会议论文项目
服务团队情绪氛围、员工情绪与顾客情绪的互动机制研究——基于情绪劳动和情绪感染的视角
期刊论文 16 会议论文 11 著作 1
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