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A method of service quality monitoring in contact centers with impatient customers
  • 所属机构名称：同济大学
  • 会议名称：2012 9th International Conference on Service Systems and Service Management, ICSSSM';12
  • 成果类型：会议
  • 相关项目：服务运作管理理论、方法和关键技术研究
作者： Li, Junxiang1|Huo, Jiazhen2|Dai, Tao3|Su, Qiang2|
同会议论文项目
服务运作管理理论、方法和关键技术研究
期刊论文 117 会议论文 16 获奖 1 著作 1
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