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A method of service quality monitoring in contact centers with impatient customers
  • 所属机构名称：同济大学
  • 会议名称：2012 9th International Conference on Service Systems and Service Management, ICSSSM';12
  • 时间：2012
  • 成果类型：会议
  • 相关项目：网络环境下服务运作维护与改进研究
作者： Li, Junxiang1|Huo, Jiazhen2|Dai, Tao3|Su, Qiang2|
同会议论文项目
网络环境下服务运作维护与改进研究
期刊论文 120 会议论文 34
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