位置：成果数据库 > 会议 > 会议详情页
A novel agent scheduling approach for multi-skill call center
  • 所属机构名称：同济大学
  • 会议名称：11th International Conference on Service Systems and Service Management
  • 时间：2014
  • 成果类型：会议
  • 相关项目：网络环境下服务运作维护与改进研究
作者： Yang W, Zhao F, Su Q|
同会议论文项目
网络环境下服务运作维护与改进研究
期刊论文 120 会议论文 34
同项目会议论文
The Coordination of Service Supply Chain Based on Option and Spot Market in Emergency
A Two-Phase Hybrid Heuristic for the Two-Echelon Vehicle Routing Problem
An Equilibrium Model of Online Shopping Supply Chain Networks with Service Capacity Investment
A method of service quality monitoring in contact centers with impatient customers
A novel semantic web service configuration approach
A Logistics Service Cost Sharing Model Based on Customers' Perceived Value
Lean Service of Process Improvement in Call Centers Based on “Lean First, Then Automate Model”
Resaerch on the relationships of service quality, customer satisfaction and zone of tolerance
Influence of three kinds of service quality on customer satisfaction
Truncated Newton method for solving minimax problems
PDF417 Barcode and Digital Anti-fake Technology in Applications of　Cigarettes
A quantum-inspired ant-based routing algorithm for WSNs
Design of the executable business state-model process based on finite state machine
Transformation model and implementation from EBOM to MBOM for MRO system
A new model for planning emergency facilities in Shanghai
Polynomially solvable cases for scheduling deteriorating jobs with rejection
A NONPARAMETRIC METHOD FOR PRICING AND HEDGING AMERICAN OPTIONS
Financial Networks with Socially Responsible Investing
Research on Model of Network Public Opinion Propagation Considering Individual Differences
Research on quality management system design for hospitals
A novel method of analyzing quality defects due to human errors in engine assembly line
The Closed-loop Supply Chain Network with Competition and Design for Remanufactureability
A method of service quality monitoring in contact centers with impatient customers
Process mining for clinical pathway: Literature review and future directions
Chain of care and its optimization decisions
Smart health information platform for chain of care: Conceptional framework, functional design and p
A rumor spreading model based on user browsing behavior analysis in microblog
Discovering user's interest at E-commerce site using clickstream data
An empirical research of customers‘ transaction evaluation system at C2C e-commerce website
The impact of information dissemination on public's risk perception in metro emergencies
Research on the maintenance and improvement of service operations systems
A Group Update Sparse Method Using Truncated Trust Region Strategy
An FPTAS for batch scheduling with deterioration effect