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The vicious cycle: the interplay between customer and employee emotions before, during, and after se
  • 所属机构名称：对外经济贸易大学
  • 会议名称：Eighth International Conference on Emotions and Worklife (“EMONET VIII”)
  • 时间：2012.7.7
  • 成果类型：会议
  • 相关项目：服务团队情绪氛围、员工情绪与顾客情绪的互动机制研究——基于情绪劳动和情绪感染的视角
作者： 刘小禹|Liu, Y.|
同会议论文项目
服务团队情绪氛围、员工情绪与顾客情绪的互动机制研究——基于情绪劳动和情绪感染的视角
期刊论文 16 会议论文 11 著作 1
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