位置：成果数据库 > 会议 > 会议详情页
A simple method on staff scheduling in multi-skill call center
  • 所属机构名称：同济大学
  • 会议名称：2012 9th International Conference on Service Systems and Service Management, ICSSSM';12
  • 成果类型：会议
  • 相关项目：服务运作管理理论、方法和关键技术研究
作者： Dai, Tao1|Li, Junxiang2|
同会议论文项目
服务运作管理理论、方法和关键技术研究
期刊论文 117 会议论文 16 获奖 1 著作 1
同项目会议论文
Applying Quality Function Deployment to Quality Management of Product Service System
Filtered beam search based flexible job shop scheduling problem with transportation time
Hidden impact of clinical pathway on patient satisfaction - A controlled trial in elective cesarean
Energy Saving of Elevator Group Control based on Dynamic Zoning Strategy with Interfloor Traffic
截断极大熵方法求解大型稀疏极大极小优化问题
Trust Region Secant/finite Difference Method for Large Sparse Minimax Problems
An Empirical Study on the Relationship between Influence Strategies and Distributor Satisfaction und
Truncated newton method for solving minimax problems
A study on the service quality of mobile communication industry
Forecasting Intermittent Demand Based On Grey Theory
A method of service quality monitoring in contact centers with impatient customers
An Efficient Substitution Method for Sparse Min-max Problems Arising in Call Centers
A multi-objective genetic algorithm designed for energy saving of the elevator system with complete
Influence of three kinds of service quality on customer satisfaction
Study on Service Level Control of Call Centers by Staffing