在调研84个知识团队,共338名成员的基础上,以共享心智模型和行为信任为中介变量,从团队成员的专长、任务和人际3个方面的特性出发,构建了一个"环境基础-内化条件-知识系统"的整合模型。研究结果显示,团队成员的专长异质性、任务互依性和关系强度对交互式记忆系统产生正向影响。共享心智模型和行为信任完全中介了专长异质性和任务互依性对交互记忆系统的作用,部分中介了关系强度对交互记忆系统的影响。在控制变量中,团队规模对交互记忆系统存在负向影响,团队历史和任务复杂性对交互记忆系统具有正向影响。
This study discusses and tests the influencing factors and process mechanism of the for mation of transactive memory system in knowledge team. 84 knowledge teams along with a total of 338 members were used as research subjects. From the aspects of expertise, task and relationship, an integrated model of "environmental foundation-internal condition-knowledge system" is proposed along with shared mental model and behavioral trust as mediators. Empirical results show that the ex- pertise heterogeneity, task interdependence and tie strength have positive impact on transactive memory system. Shared mental model and behavior trust fully mediate the impacts of expertise heterogeneity and task interdependence on transactive memory system, and partially mediate the effect of tie strength on transactive memory system. Among the control variables, team size has negative effect on transactive memory system, team history and task complexity have positive influence on transactive memory system