支持中小企业发展已经成为我国的国家战略,但怎样支持却是研究和实践领域长期探索的问题。本文从怎样有效提供竞争情报服务和怎样进行政策设计双重视角出发,选择全球公认的中小企业服务标杆一香港贸易发展局为研究对象,采用实地考察、访谈、基于竞争情报判据的文献资料研究相结合的方法,凝练归纳出香港贸发局为中小企业提供竞争情报服务的3个方法:①依托高度专业的商贸图书馆为中小企业提供一应俱全的商贸竞争情报产品;②为中小企业提供能带来直接经营收益的高智力增值型竞争情报服务——商贸配对;③搭建一站式服务平台为中小企业提供全程支援型竞争情报服务。结语部分就我国内地怎样借鉴香港贸易发展局的经验,创新中小企业政策支持方式,以及怎样提升现有中小企业信息服务体系的有效性,给出了启示和政策建议。
Today supporting for the development of small and medium-sized enterprises (SMEs) has been the national strategy of China. but which kinds of ways should be chose are being studied both in theory and practice circle. By using field survey, interview and documentation research in view of both competitive intelligence theory and policy formulation, three methods which Hong Kong Trade Development Council (HKTDC)exerts in providing competitive intelligence services for their SMEs are concluded comprehensively. They are as follows: (~) providing full line of competitive intelligence products to SMEs supported by special library; (~) providing adding value competitive intelligence services Business--Trade Matching that can influence bottom line of SMEs customers directly and remarkably; (~) base on The HKTDC SME Centre, providing full kinds of competitive intelligence services to SMEs customers in their whole programs. According to the HKTDC' s experience, aim to innovate the support ways and the information service system for SMEs in China mainland, enlightenment and policy suggestion are given finally.