中文摘要：

公共服务社区化是国家治理的现实选择.公共服务社区化的背后是公共服务需求结构与供给结构的深刻变化,但供给结构的变化滞后需求结构的变化.社区公共服务碎片化表现为服务信息的碎片化、服务方式的碎片化、服务流程的碎片化.社区公共服务碎片化根源于政府碎片化,职能分工、部门利益、权力关系、软预算是影响政府碎片化的因素.社区公共服务碎片化的整体性治理,其关键是政府内部的协调与整合,其要害是权力、利益、资源的再分配和供给机制的再造以及服务理念、服务流程、服务方式、服务技术的革新.

英文摘要：

The communitization of public service is a practical choice of national governance. Behind the communitization of public service stands the deep change of the demand and supply structure for public service, but the change of the supply structure lags behind the change of the demand structure. The fragmentation of public service in community manifests as the fragmentation of service information, service styles and service process, which is rooted in the governmental fragmentation influenced by several factors including function division, department interest, power relations and soft budget. The key for holistic governance of the fragmentation of public service in community is to coordinate and integrate the divisions of the government, and the most essential is to reallocate the power, interest and resources, to rebuild the demand-supply mechanism as well as to innovate service philosophy, service process, serving style and service skills.