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对信息源的正向跟随倾向对决策效果的影响
  • ISSN号:0439-755X
  • 期刊名称:心理学报
  • 时间:2013.8.15
  • 页码:887-898
  • 分类:B849[哲学宗教—应用心理学;哲学宗教—心理学] C91[经济管理;社会学]
  • 作者机构:[1]清华大学经济管理学院,北京100084, [2]北京师范大学经济与工商管理学院,北京100875, [3]香港城市大学商学院,香港
  • 相关基金:国家自然科学基金(71172011,71272044)、教育部人文社科基金(11YJc630183)资助.
  • 相关项目:服务行业售后服务中的员工满意、顾客满意及管理层支持关系研究
中文摘要:

采用实验研究的方法,检验了二元选择情形下高准确率信息源(准确率X〉50%)和低准确率信息源(准确率为1-x)对决策者预测效果的影响。尽管从逻辑上二者从准确率层面具有完全相等的信息价值,然而研究结果显示,决策者更倾向于采用正向跟随而非逆向跟随的方式处理来自信息源的信息。这导致低准确信息源的价值未能得以充分利用。学习和信息源的规范性对该信息处理倾向起到调节作用。

英文摘要:

In a statistical sense, individuals might make perfectly correct judgments by using information sources that always offer the wrong predictions, by simply doing the opposite of what the source recommends. Yet despite the statistical feasibility of this option, consumers do not seem to routinely follow information sources that are consistently wrong. Drawing on existing decision making research, especially that related to the status quo effect and positive confirmation bias (PCB), we argue that consumers start with a desire to test the "rightness" instead of the "wrongness" of an information source, which makes them more sensitive to accurate predictions than to errors. Overlooking errors has little influence on information sources with a high forecasting accuracy but could lead to systematically poor predictions about information sources with low forecasting accuracy. However, as consumers gradually disconfirm the default hypothesis with repeated feedback information, they likely assign more weight to the disconfirming information, which lessens bias in their memory and recall of incorrect predictions. If they have access to a high accuracy information source though, learning cannot reduce their bias, because the correct forecasts only strengthen consumers' beliefs about their default hypothesis. Therefore, we also propose that a longer learning period improves the forecast performance of consumers exposed to a low accuracy information source condition but not those exposed to a high accuracy information source. We also argue that individuals are more likely to develop PCB when following a more normative information source, thus informativeness bias might be heightened. Three studies show that decision makers tend to follow information sources with high accuracy rates, even though an information source with low accuracy offers the same level of informativeness for decision making. This positive following bias can lead people to underestimate the value of information from low accuracy information so

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期刊信息
  • 《心理学报》
  • 北大核心期刊(2011版)
  • 主管单位:中国科学院
  • 主办单位:中国心理学会 中国科学院心理研究所
  • 主编:张侃
  • 地址:北京市朝阳区林萃路16号院
  • 邮编:100101
  • 邮箱:xuebao@psych.ac.cn
  • 电话:010-64850861
  • 国际标准刊号:ISSN:0439-755X
  • 国内统一刊号:ISSN:11-1911/B
  • 邮发代号:82-12
  • 获奖情况:
  • 国内外数据库收录:
  • 日本日本科学技术振兴机构数据库,中国中国人文社科核心期刊,中国中国科技核心期刊,中国北大核心期刊(2004版),中国北大核心期刊(2008版),中国北大核心期刊(2011版),中国北大核心期刊(2014版),中国国家哲学社会科学学术期刊数据库,中国北大核心期刊(2000版)
  • 被引量:33136