以网络检索获取的2000~2015年107个集体离职的典型新闻报道文本为样本,基于集体离职前因、后果与过程理论,使用内容分析法,对集体离职的过程特征进行分析。研究结果发现,集体离职过程主要表现为存在先动离职者;集体离职的过程表现在群体组成上存在差异。基于此,在社会网络视角下,使用多案例探索性分析法,对4家发生过集体离职事件的企业进行深度访谈,剖析集体离职过程中的人际互动,进一步发现中心性能预测集体离职中的先动离职者;强连带关系能预测留职者转化为追随离职者;关系连带强度影响离职者的人际互动方式与机制;集体离职过程中有4个动态发展阶段。最后,构建了集体离职过程中人际互动的动态机制框架,从社会网络视角拓展了人际层次的集体离职过程理论,并对集体离职的干预管理具有一定实践作用。
This article searches the typical news reported via internet from 2000 to 2015, and de- fines 107 reports as the study samples. Based on the theory of collective turnover antecedences, conse- quences and process, we use content analysis method to study the characteristics of collective turnover process. It is found that: there is first leaver in the process of collective turnover, and there are signif- icant differences on the process forms of the leavers' group. Therefore, through depth interview with 8 former employees of 4 companies which have occurred collective turnover, based on social network perspective, we use multi-case exploratory study to analyze the interpersonal interaction of collective turnover process. It is found that centrality can predict the first leaver, and the following leavers often come from the strongly connected, and the strength of the connection influences the interpersonal in- teraction style and mechanism, and there are 4 dynamic development stages of collective turnover process. At last, this study constructs the framework of the interpersonal interaction dynamic mecha- nism of collective turnover process, extends the interpersonal level theory of the collective turnover from social network perspective, and also provides guidance to the intervention management practice.