中国制造业以往一直以低廉的人力成本占有优势。然而随着人口老龄化加剧,新生代进入工厂使得成本逐渐提高,此优势已逐渐消失,未来中国制造业的出路在于品牌和质量。6s管理作为一种建立标准化的工艺流程并以此提升流水线的生产品质的现场管理方法无疑是提升中国“质”造的关键。但目前能够有效推行6s管理的企业并不多,其主要原因是管理层缺乏重视,认为企业基层生产团队的工作是高度流程化和重复性的,没有通过对于日常工作的反思对6s管理进行改善。因此本研究在制造业团队中实施团队自省的组织干预,并通过定性分析的方法考察了其对6s管理的效用,进而改善生产质量。6s的特点是着眼于细节,并持续关注和改善。而团队自省是通过对工作目标(质量和产量)和工作过程进行回顾,进而找到改善的方法,并进行小量和循序渐进的改善,这个与6s现场管理的目标是一致的。本研究通过团队自省引导团队成员关注和重视6s的持续改善,并进一步讨论了如何通过团队自省促进6s的现场管理以及6s管理在中国制造业背景中的内涵,最终实现向中国“质”造的转型。
Chinese manufacturing industry has been dominated by low labor costs in the past. However, with intensified aging of the population, entry of more and more new- generation workers into manufacturing factories has gradually increased the labor cost. We are losing our advantage of low-cost labor and would rely on brand built and product quality as keys to improve profit of manufactaring factories. 6S management is undoubtedly important to Chinese manufacturing companies as a way to establish a standardized process and to enhance the production quality. However, there are not many companies that have effectively implemented 6S management. The main reason is that the companies would not likely to value 6S with thought that the production is highly process-oriented and repetitive. They don't try to improve the 6S management through reflection on their day-to- day production process. Therefore, we implement an intervention of team reflexivity within manufacturing teams and investigated effects of such intervention on 6S managemont and product quality in this study. Team reflexivity has a purpose to look for effective way to improve work results with reflection on job objective and work process, which is in line with the aim of 6S management. Our results show that team reflexivity is effective to introduce team members' attention to continuous improvement of 6S. We further discuss how to promote 6S management in China's manufacturing indusa-y through team reflexivity. We believe that positive results brought about by team reflexivity would also ultimately promote the transformation to quality made in China.