中文摘要：

质量屋是质量功能展开的核心工具,是一种确定顾客需求和相应产品或服务性能之间联系的方法,是开发和设计产品和服务的重要工具。本研究结合社区慢性病管理的实际情况,在质量功能展开理论指导下,探索使用质量屋构建社区慢性病管理的新路径,以期为设计符合顾客需求的社区慢性病管理服务提供指导建议。

英文摘要：

The house of quality is a core tool for quality function deployment（QFD）,a way for identifying the relationship between customers′ demands and the product/services capabilities,and an important tool for the development and design of products/services living up to customer needs.Based on the current community-based chronic disease management（CCDM）,we explored the new way for CCDM with the house of quality model under the guidance of QFD theory,with a view to providing a reference for the development of CCDM services that meet the needs of the community patients.