中文摘要：

服务型制造作为适合于中国制造业服务化战略实现的先进制造模式,其实施过程如何协调库存、服务和客户参与成为亟需解决的问题。在服务型制造和延迟策略关系分析的基础上,构架了基于延迟策略的服务型制造系统,依据这一系统特征,构建了考虑制造成本和客户价值的多目标规划模型,通过模型厘清了订货数量、服务水平和客户参与度三者之间的内在关系,最后,算例分析验证了模型的科学性与有效性。研究表明：在客户参与情形下,产品模块订货数量在服务型制造系统中独立且可确定,制造成本随订货数量的增加先增后减;服务水平和客户参与度决策取决于管理者对于制造成本和客户价值两者的偏好及参数值大小。

英文摘要：

Service-oriented manufacturing is an advanced manufacturing model that is suitable for the realization of the servitization for Chinese manufacturing industry. How to coordinate inventory,service and customer participation is one of the most urgent problems. Based on the analysis of service-oriented manufacturing and postponement strategy, a service-oriented manufacturing system was constructed based on postponement strategy. In accordance with the characteristics of the system, a multi-objective programming model was built by manufacturing costs and customer value, in order to explain the internal relations between order quantity, service level and customer participation. Finally,an example was given to demonstrate the validity of the model. The results show that the order quantity of product modules is independent and determinable in the case of customer participation, the manufacturing cost increases and then decreases with the increase of the order quantity; the decision of service level and customer participation depends on the preference of manufacturing cost, customer value and the parameter value.