评价移动阅读服务质量不仅能提升高校图书馆资源的利用率,更能提高知识交流的效率。文章梳理图书馆阅读服务评价研究现状,探讨高校图书馆移动阅读服务质量的影响因素,认为可从服务资源、服务技术、服务管理、服务反馈4个方面构建多维度的高校图书馆移动阅读服务质量评价体系。
Quality evaluation of mobile reading service not only improves the utilization rate of resources in academic libraries,but also improves the efficiency of knowledge exchange.This article analyzes the studies of library service evaluation and reading service evaluation;explores the influencing factors of mobile reading service quality;and proposes a multi-dimensional quality evaluation system of mobile reading service in academic library from four aspects,including service resources,service technology,service management and service judgment.