中文摘要：

服务供应链管理是近年来国际供应链管理研究领域中一个较为新型的课题。本文以陕西鼓风机有限公司（陕鼓）为研究对象，运用案例研究的方法，探索服务供应链的结构模式与创新特点。通过对比制造供应链和服务供应链的不同点，提出服务供应链的整体结构包括网络结构、业务流程和管理成份三部分。在此理论基础上结合案例研究，总结出服务集成商成功的关键要素，即高层次的信誉资产和能力、寻求整合机会和综合效益、建立良好的社会资本、控制和结合产品供应链以及重视融资和资金管理。由此，充分验证了服务供应链这一创新模式，并进一步指导了服务集成商的运作与管理。

英文摘要：

Service Supply chain is a new research concern in supply chain management. This research described the configuration and characteristics of service supply chain based on the case study of Sbanxi Blower Company. With the comparisonbetween the manufacture supply chain and the service supply chain, the insights provided by this research suggested that service supply chain was reflected on three aspects, that is, network structure, business process and management component. Combining this theory with results of the case study, we figured out the key factors of service integrator as follows： high level of credit and capability, searching for integration opportunity and complex benefit, establishing better social capital, controlling product supply chain and focusing on financing and capital management. Then, here we validated this new model for service supply chain and might supply certain instruction on the operation and management for the service integrators.