中文摘要：

本研究以620名公务员为样本,对公务员职业倦怠的状况进行了描述性分析,对职业倦怠的产生过程及其影响机制做了深入地挖掘和探索。研究发现我国公务员的职业倦怠高于中间值,大学及以上的公务员的人格解体维度高于大专及以下的公务员;乡镇级别的公务员整体职业倦怠感最高;公务员工作压力各维度与职业倦怠各维度均存在显著正相关关系,工作压力对情绪耗竭和人格解体的解释力最大;社会支持、应对方式与职业倦怠及其各维度的有显著的负相关关系;应对方式与工作压力的交互项在职业倦怠和情绪耗竭作因变量时显著,表明良好的应对方式无论是压力高和压力低时均可以使压力反应降低,并且应对方式高分组可以使职业倦怠和情绪耗竭下降的幅度更大。

英文摘要：

In a sample of 620 civil servants,this paper did a descriptive analysis of civil servants＇ burnout in China,and explored the generation process and its impact mechanism of burnout. The study found that the level of civil servants＇ burnout was higher than the median,and the depersonalization dimension of civil servants with university and higher education was higher than those with post- secondary education and below. Overall burnout of township- level civil servants was the highest. Each dimension of civil servants＇ working pressure was positive correlated with the dimensions of burnout significantly,and the explanatory power of working pressure is highest to emotional exhaustion and depersonalization. Social support and coping have a significant negative correlation with job burnout and its dimensions. Taking burnout and emotional exhaustion as dependent variable,the interaction term of the pressures of work and coping was significant. This suggests that either with high pressure or low pressure,a reasonable method can reduce the stress response,and the group of higher coping level can decrease more burnout and emotional exhaustion.