知识型员工由于其地位和作用的特殊性,一直是企业竞争的主要对象,其流动率也一直较高。知识型员工流失在很大程度上是心理契约违背的必然结果,因此,重构和优化心理契约至关重要。具体而言,在招聘、入职、变动和离职四个阶段,企业应分别采取真实岗位预视、建立动态档案、加强沟通、及时补偿和离职面谈等措施,防止知识型员工流失。
Knowledge workers are always in the centre of organizations' competition because of their particular status and function, and their turnover rate stands a high level. This paper first analyzes the trait and components of knowledge workers' psychological contract; then concludes its positive effect in the management of knowledge workers, and puts forward a dynamic developing model about the violation of psychological contract ; finally, some controlling measures about the loss of knowledge workers are summarized.