中文摘要：

综合运用社会交换理论、资源保存理论与情绪管理相关理论，以职业承诺为调节变量，探讨感知组织支持对自我效能感及表层扮演与深层扮演两种情绪劳动策略的作用机制。通过对224份南京地区服务员样本的实证分析，结果表明：感知组织支持对深层扮演具有显著的正向影响；自我效能感在感知组织支持与深层扮演之间起中介作用；职业承诺越高，感知组织支持对自我效能感的正向影响越强，进而对深层扮演产生更大的正面效应。研究成果深化对情绪劳动策略选择问题的认识，并为服务员情绪管理实践提供指导。

英文摘要：

Based on social exchange theory, conservation of resource theory and emotion regulation theory, this paper explore the relationship between Perceived Organizational Support （POS） and Emotional Labor strategy. In a study of 224 restaurant attendants, we found that POS was positively related to deep acting; self- efficacy mediated the relationship between POS and deep acting; occupational commitment moderated the mediating effect of self-efficacy on the relationship between POS and deep acting. The implications of this study for understanding the role of POS and occupational commitment in promote deep acting are discussed. Finally, suggestions for future research and practice and limitations are discussed.