中文摘要：

仿真是进行业务过程评价和重组的有效工具。针对目前的业务过程仿真方法的不足：不能有效地对复杂因素进行建模，不能反应复杂的任务分配策略对业务过程的影响，以及缺少分布和可扩展的仿真系统框架，提出了一个基于工作流和多Agent的业务过程仿真环境。在该环境中，人员被建模成Agent，通过Agent的属性和行为能对复杂的因素进行建模，通过Agent之间的招投标机制可以实现复杂的任务分配策略。同时，由于系统采用了基于工作流和多Agent的结构，因此具有很好的可扩展性。最后，给出了系统的实现实例。

英文摘要：

Simulation is an effective tool for business process evaluation and reconstruction. Current business process simulation has some shortcomings. It lacks reasonable representation to complex factors, and it is unable to model the affection of complex task assignment policies to the process. Moreover,it lacks an expandable system structure. An integrated business process simulation environment based on workflow and multi-agent is provided. In the environment, persons are modeled as Agents, which can have individual complex properties and behaviors. At the same time, the enforcement of complex task assignment policies is simulated through a bidding process among Agents. In addition, the system structure based on workflow and multi-Agent is scalable and extendable. Finally, a system implementation is given.