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中文摘要：
通过对北京、上海、天津、广州和深圳等特大城市社区的调查,重点探究社会转型期中国城市社区居民和基层政府解决城市社区冲突的主要途径与举措,前者包括对话和解、调解、仲裁、信访、诉讼及诉诸暴力等,后者主要涉及社区冲突化解、冲突调解、冲突管控、冲突处置和暴力强制等。一个共识是,随着社会问题的日益增多与复杂化,大多数社会或社区冲突必须通过包括政府、企业、社会组织及公民个体等在内的多元主体协同治理或合作解决。
英文摘要：
Through the survey of the communities in Beijing, Shanghai ,Tianjin, Guangzhou and Shenzhen ,the thesis mainly analyzes selectively the major methods and measures taken by community residents and grass-roots governments to solve the urban community conflicts during China＇s social transformation. Major methods are dialogue and conciliation, mediation,arbitration,letters and petitions,litigation and appeal to violence,while measures are mainly community conflict reconciliation,conflict mediation, conflict management and control, conflict settlement and violent coercion. The consensus is that most social or community conflicts must cooperate to solve and collaborative governance with the increasing and complicated social issues, including the government, enterprises, social organizations and individual citizens and so on.
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