中文摘要：

信息技术外包在整个外包业务中占据较高的比重,发包企业在选择外包提供商后,将面临对提供商在执行外包业务过程中的外包风险管理等问题。在梳理相关文献的基础上,对信息技术外包提供商在执行外包业务过程中的风险因素进行识别,筛选了预先列出的风险,采用德尔菲法,邀请业内专家进行两轮量化评估,在此基础上,通过风险矩阵分析,将风险划分为不同等级。最后,运用模糊层次分析法对信息技术外包项目进行风险度量,得出3个高风险等级的风险结,19个较高风险等级的风险结和2个中等风险等级的风险结的研究结论。

英文摘要：

While information technology outsourcing today occupying a higher proportion of the whole outsourcing business, the outsourcing party faces high risk after choosing an IT vendor. Using the Deuel Philippines method, we quantify the outsourcing risks based on the related literature. We invite industry experts to give the quantitative evaluation twice and screen the pre-listed risks. Using the risk matrix method analysis, we divide the information technology outsourcing risks into different levels. We then use the Fuzzy Analytic Hierarchy Process （FAHP） to measure the risk based on the studies of the ITO from an enterprise, and find that among risk nodes, there are three high risk level, nigh teen higher risk level and two medium risk level.