中文摘要：

以SNS中企业与消费者互动情境下产生的外生口碑为研究对象,将口碑传播视作信息处理的结果和细分口碑传播的行为维度,探究信息特征对口碑发布行为和再传播行为的不同影响。对调研数据进行回归分析发现：趣味性对两者均有促进作用,临场感仅对口碑发布行为有促进作用,但信息性对二者均起抑制作用;不管对应的产品卷入度如何,临场感的影响效果无显著差异,但信息性对评论的抑制作用随卷入度的增强而增强。

英文摘要：

With company-initiated WOM in SNS as a research object, this paper empirically explores the antecedents of WOM generation and transmission from the perspective of content characteristics. By running a regression analysis on questionnaires, it is found that entertainment can promote both generation and transmission, and telepresence can only promote generation, but informativeness will suppress both of them; however the product involvement is, there is no significant difference in the influential of telepresence, but the suppression effect of informativeness will be enhanced with the involvement increases.