中文摘要：

系统分析HR部门顾客关系管理驱动智力资本增值的具体流程和关键环节。首先,简要阐释了HR部门顾客关系管理的机理,以及智力资本的内涵和构成;其次,基于HR部门顾客价值链管理的思想,提出HR部门顾客关系管理对智力资本驱动机制的＂泛模式＂。该模式包括HR部门顾客需求的满足,HR部门顾客需求与智力资本的作用机制两个阶段;再次,基于＂泛模式＂模型,提出HR部门顾客关系管理对智力资本驱动机制的＂专模式＂概念。这些将使HR管理实践与智力资本间的＂黑箱＂相对透明化,也将为阐释HR管理实践对智力资本的作用机制提供理论依据

英文摘要：

This paper aims at analyzing the process and key link of HR department’s client relationship management driving the increase of intellectual capital.Firstly,the mechanism of HR department’s client relationship management and the connotation and the structure of intellectual capital are explained briefly.Secondly,based on the theory of HR department’s client value chain management,the ＂extensive mode＂ of driving mechanism of HR department’s client relationship management on intellectual capital is established.The mode consists of two phases,which are meeting the demand of HR department’s clients and the mechanism of HR department’s clients’ demand on intellectual capital.Thirdly,based on the extensive mode,the ＂special mode＂ of driving mechanism of HR department’s client relationship management on intellectual capital is established.The study will make the black-box between HR management practice and intellectual capital more transparent,and also offer theoretic reference to the study on the mechanism of HR department’s client relationship management on intellectual capital