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团队情绪氛围对团队创新绩效的影响机制
  • ISSN号:0439-755X
  • 期刊名称:心理学报
  • 时间:2012.4.4
  • 页码:546-557
  • 分类:B849[哲学宗教—应用心理学;哲学宗教—心理学] C93[经济管理—管理学;社会学]
  • 作者机构:[1]对外经济贸易大学国际商学院,北京100029, [2]中国人民大学商学院,北京100872, [3]中国人民大学企业创新与竞争力研究中心,北京100872
  • 相关基金:国家自然科学基金项目(71002003).
  • 相关项目:服务团队情绪氛围、员工情绪与顾客情绪的互动机制研究——基于情绪劳动和情绪感染的视角
作者: 刘小禹|刘军|
中文摘要:

基于85个团队的团队领导和475名团队成员的配对数据,考察了团队情绪氛围、情绪劳动及团队效能感对团队创新绩效的影响机制。结果发现:团队中有两种类型的情绪交换——团队情绪氛围是团队内部的情绪交换,而情绪劳动是团队成员对外的情绪交换。高强度的情绪劳动(高外部情绪交换)具有情绪资源攫取的效果,削弱了团队积极情绪氛围与团队创新绩效之间的关系;当团队工作的情绪劳动程度较高时,团队较低的积极情绪氛围对于团队创新反而有更强的促进作用。团队积极情绪氛围(团队内部的积极情绪交换)对于团队效能感有促进作用。团队情绪氛围与情绪劳动的交互作用以团队效能感为完全中介进而影响团队创新绩效。

英文摘要:

The emotional aspect of teams has received increasing attention in the group/team literature in the West. However, very few empirical studies have addressed the issue in China. This study examines the effect of team emotional climate, emotional labor, and team efficacy on team innovation, especially the moderating role of team emotional labor and the mediating role of group efficacy on the relationship between team emotional climate and team innovation. In the study, team emotional climate and team emotional labor are conceptualized as contrasting types of team emotional exchanges. We define the former as within-team member directed emotional exchange and the latter as the outward directed emotional exchange required to enact one's job role. We argue that team emotional labor moderates the relationship between team positive emotional climate and team innovation performance such as the relationship is stronger in lower than higher team emotional labor contexts. In addition, we hypothesize that the interaction between team emotional climate and team emotional labor on team innovation is mediated by team efficacy. Data were collected from 85 team leaders and 475 team members using questionnaire survey. The average team size was 5.29 (SD = 2.46) with a minimum of three and a maximum of 16 members per team. Results of analyzing the matched sample showed that team positive emotional climate promotes team efficacy. Emotional labor has resource draining effects and weakens the relationship between team positive emotional climate and team innovation. When emotional labor is high, even a team, which possesses low positive emotional climate, has positive effect on team innovation. In contrast, when emotional labor is low, team positive emotional climate has positive effect on team innovation. The results also showed that the interactional effect of team emotional climate and emotional labor on team innovation performance is fully mediated by team efficacy. This study offers five major contributions. First, it examines

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期刊信息
  • 《心理学报》
  • 北大核心期刊(2011版)
  • 主管单位:中国科学院
  • 主办单位:中国心理学会 中国科学院心理研究所
  • 主编:张侃
  • 地址:北京市朝阳区林萃路16号院
  • 邮编:100101
  • 邮箱:xuebao@psych.ac.cn
  • 电话:010-64850861
  • 国际标准刊号:ISSN:0439-755X
  • 国内统一刊号:ISSN:11-1911/B
  • 邮发代号:82-12
  • 获奖情况:
  • 国内外数据库收录:
  • 日本日本科学技术振兴机构数据库,中国中国人文社科核心期刊,中国中国科技核心期刊,中国北大核心期刊(2004版),中国北大核心期刊(2008版),中国北大核心期刊(2011版),中国北大核心期刊(2014版),中国国家哲学社会科学学术期刊数据库,中国北大核心期刊(2000版)
  • 被引量:33136