中文摘要：

有效管理公共产品伤害事件是关系公共安全和公众利益的重要问题.笔者从公共产品伤害事件管理研究出发,提出公共产品伤害事件管理亟待从信息有效传递、管理主体协同、公众满意度修复及公众心理和行为一致性、伤害事件损失评估等关键性问题方面取得突破,并给出了研究公共产品伤害事件管理问题的治理范畴,以期对未来研究提供理论参考.

英文摘要：

The effective management of public product-harm event is an important issue related to public security and public interests. This paper starts the research on the public product-harm event management, and puts forward an idea that public product-harm event management urgently needs making a breakthrough from some key issues, these are the effective in- formation transference, the collaboration of management main body, the public satisfaction restoration and public psycho- logical and behavioral consistency, and the evaluation of public product-harm event losses. The paper also lists the govern- ance category of public product-harm event management in order to provide theoretical reference for future research.