中文摘要：

用户体验是以用户与产品的交互为基础而形成的用户对产品的完整感受。研究其决定因素可以有针对性地提高用户体验。早期研究表明,可用性、美感和情感都有重要影响但皆不是唯一的决定因素,近年来的研究重点关注于多因素整合理论及其模型的建立。在总结实效/享乐结构理论、用户-企业-产品双层结构理论和四种过程模型以提取用户体验影响因素的基础上,提出目前研究的突破点可在三方面,一是深入探讨各因素的作用,二是揭示社会型产品用户体验的形成规律,三是揭示用户体验随时间变化的规律。

英文摘要：

User experience is a multi-dimensional cognition function which users form during their interaction with products. Investigating what shapes user experience can help researches improve user experience effectively. The influence of single factors,namely usability,aesthetics and emotions,were proven,but none of them are the only decisive factor of user experience. Recent research focuses on synergistic theories and multiple factors models. By reviewing Pragmatic Hedonic Value theory,User-Product-Organization theory and four user experience building models,decisive factors shaping user experience can be determined. Areas needing further investigation are identified： deeper investigation of corresponding factors in the models,how user experience on social agents forms and how user experience changes over time.