中文摘要：

复杂软件系统研发模糊前端的创意过程需要大量知识支持。其中客户拥有的知识，客户与软件研发团队交互过程中产生的知识，构成了客户创意知识，是复杂软件系统研发模糊前端创意知识的重要组成部分。为了获取客户创意知识，在系统地分析了它的内涵与类型后，采用情境交互理论构建了复杂软件系统客户创意知识获取的模型，探索了客户创意知识获取的步骤、方法、技术平台。研究发现，与传统知识获取相比，以情境交互为基础，融合信息技术、智能计算和社会网络技术的知识获取方法具有显著优势，为复杂软件系统研发模糊前端的客户创意知识获取提供了有力的支持。

英文摘要：

The creativity process for fuzzy front end stage in the complex software system development needs a large number of knowl edge. The knowledge including what customers own, and the co created knowledge in the interaction process with development team, is important part of creativity knowledge for complex software system. In order to get customer creativity knowledge, this paper analyzes the connotation and types of customer creativity knowledge, and then builds customer knowledge acquisition model based on context in teraction, explores the steps, methods and technology platform. This paper draws the conclusions that there are some significant advan tages for integrating different methodologies including information technology, intelligent computing and social network system with con text interaction, comparing to the traditional knowledge acquisition. It is extremely important to support customer creativity knowledge acquisition for the fuzzy front end in complex software system development process.