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服务，让消费者感动——“人、情、实”服务战略管理模型
  • 期刊名称：清华管理评论
  • 时间：2014.9.1
  • 页码：72-77
  • 相关项目：服务行业售后服务中的员工满意、顾客满意及管理层支持关系研究
作者： 陈荣|
同期刊论文项目
服务行业售后服务中的员工满意、顾客满意及管理层支持关系研究
期刊论文 31 会议论文 14 获奖 4 著作 1
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