随着近年来在应急管理建设上的持续投入,我国各级政府和部门在处置各类突发灾害的基础设施和物资装备等方面的硬件条件得到了大幅度提升,应急能力建设的重点正面临着向提高应急过程的动态组织协调、加强事前预防和防范、提升科学化规范化管理程度、改进应急处置管理绩效的方向转变.论文结合这一现实需求,将能力成熟度模型应用于政府的应急管理能力评估工作中,提出了政府应急管理能力成熟度概念,构建了应急管理能力成熟度评估框架,提炼和筛选了综合体现不同成熟度层级的政府应急管理能力关键过程(域),建立了以关键过程目标实现程度为基准的评估指标体系和测评方法,设计了相适应的评估程序,并结合陕西省政府应急管理能力评估进行了实证研究,通过评价实验,不仅可以获得具有可比性的应急管理能力成熟度等级,而且从中可以发现薄弱环节,并为今后的持续改进指明方向,从而为建立持续改进应急管理动态组织过程的质量效果提供支持.
With the ongoing investment in the emergency management construction in recent years, the hard- gency handling processes, enhancing the capabilities of early warning and prevention, hoisting the degrees of scientific and normative management, and improving the performances of emergency response. Following this new requirement, the paper applied the capacity maturity model (CMM) to the jobs of government' s emer- gency management. The concept of capacity maturity of government emergency management was proposed, and a specific framework of maturity evaluation of the emergency management capacity has been established. The key processes of emergency management were recognized, the key process areas (KPA) for each maturity level were extracted and simplified, the objectives of each key process were distinguished and the evaluating indicators interrelated system was proposed. Then the appropriate evaluation method and evaluation program were built up. Finally the maturity of Shanxi provience' s local government emergency capability was evalua- ted. Through the experiment, not only the comparable grades of maturity of Shanxi province has been derived, but also the weak links in emergency management process were found and the correct way of efforts for follow- ing steps were drawn up. This evaluation model could provide supports for setting up the continuous improve- ment method for lifting the qualitative effectiveness of dynamic organization of emergency management.