服务创新是企业增强自身竞争力的重要手段,是推动服务业发展的强大动力,服务企业在内外部驱动力的作用下开展创新活动,同时遵循不同的创新模式.阐述了服务创新的驱动力及不同的创新模式,通过本文可以了解影响服务企业进行创新的内外部要素,并对不同要素作用下企业采取的创新模式形成整体上的把握.对企业管理者也有较强的指导和启发意义。
Service innovation is a strong driving force to strengthen firm-competency. It introduces the different internal and external driving forces for different service innovation modes in firms. The knowledge about different influential factors of innovation in service firms can help the firm managers to make intelligent decision.