中文摘要：

目的：通过收集网络上的医院暴力新闻事件，从网民角度分析公众对暴力伤医事件的态度。方法将所选取新闻事件的热门跟帖分为三类，即“支持医方”、“支持患方”和“其他”，分析各类态度所占的比例，挑选归纳有效跟帖，总结网民视角下医院暴力的诱因，并从社会心理学角度对网民态度进行解析。结果网民对研究选取的7例医院暴力事件的态度为：支持医方者所占比例最小为0.66%，最大为95.82%；支持患方者所占比例最小为0.18%，最大为81.25%，这主要受内群体偏好、刻板印象、网络舆论的道德审判和情绪化倾向以及媒体诱导等因素影响。医生职业道德素质低被网民认为是最重要的诱因，所占比例达到43.05%。结论分析发现，媒体报道的倾向对网民态度有重要影响，决策者要正确对待网络民意的两面性，医院应提高舆情应对能力，媒体应规范报道和宣传。

英文摘要：

Objective：To investigate the public attitudes towards violence incidents from the perspective of in-ternet users, by the means of collecting the hospital violence incidents on the internet. Methods：Selected 7 cases of typical hospital violence and divided those comments into three categories, namely,＂support the medical side＂,＂support the patient side＂ and ＂other＂. The proportions of all kinds of attitudes were analyzed. Summarize the in-centives of hospital violence and analyze the attitudes of internet users from the perspective of social psychology. Results：Internet users had different attitudes to these 7 cases of hospital violence incidents. The proportion of ＂support the medical side＂ was from 0 . 66% to 95 . 82%, and the proportion of＂support the patient side＂ was from 0. 18% to 81. 25%. This was mainly due to the in-group favoritism, stereotypes, moral judgment and emotional tendencies of internet public opinion and media-induced and other factors. In internet users＆#39; view, the low profes-sional ethical quality is considered the most important incentives, and the proportion was 43. 05%. Conclusions：The tendency of the media coverage has an important influence on the attitude of internet users. Policy makers should correctly treat with the two sides of network public opinions, the hospitals should improve the ability to re-spond to public opinion, the media should regulate coverage and publicity.