中文摘要：

随着中国经济社会快速发展和人民生活水平提高,人民群众对大型医院高水平医疗服务的需求快速增加,大型医院高水平医疗服务供不应求的局面短期之内不会改变。患者长时间等待和就医环境拥挤造成患者“就医体验差”,大型医院运营效率亟待提高,预约调度是大型医院日常运营管理的有效途径。基于不同的研究理论和方法回顾各种医疗资源预约调度的研究成果,结合大型医院预约调度工作现状进行文献述评,提出研究展望。

英文摘要：

With the rapid development of the social economy and the growth of living standard, large size hospitals of high quality medical service are in great needs. Thus, the short supply of high quality medical service in large size hospital can hardly be changed in a short term. The long waiting time and overcrowded space in large size hospital result in patients＇ bad medical experiences. Operational efficiency of the large size hospitals should be improved. Appointment scheduling is an efficiency measure to make full use of medical resources. Literature reviews of the appointment scheduling are given based on different methods and its present practice in large size hospitals. At last, research prospects are further given.