中文摘要：

本研究以美国顾客满意度指数（ACSI）模型为理论框架，构建了社区卫生服务居民满意度评价框架和指标体系，进而开发了一套社区卫生服务居民满意度评价问卷，以期为客观地收集和评价社区居民对社区卫生服务机构的反馈信息和满意度提供操作性工具。

英文摘要：

A resident satisfaction index system to evaluate community health services was developed based on the conceptual framework of the American Customer Satisfaction Index （ACSI） . A set of questionnaire on resident satisfactions of community health services were designed. It is anticipated that this newly developed evaluation system will offer a useful tool to collect feedback information from community residents on community health services, thereby allowing objective evaluations of the health services delivered to the community.