中文摘要：

结合模式研究相关文献和企业访谈，从供需双方整合视角构建云ERP服务模式分类影响因素辨识框架，运用探索性因子分析对云ERP服务模式分类影响因素的公因子进行提取。结论表明：从供需双方整合视角提取的5个公因子分别为服务定位因素、服务实现因素、服务需求因素、服务保障因素和服务交付因素，5个公因子归属于服务商视角、客户视角和双方共同视角3个视角，云ERP服务模式的分类受到这3个视角因素的共同影响。

英文摘要：

The influencing factors recognition framework of Cloud ERP service mode classification is built from both sides of the supply and demand, according to mode related literature and enterprise interview conclusions. Then common factors are extracted by using the exploratory factor analysis on the influencing factors of Cloud ERP service mode classification. The research results indicate that five common factors are extracted from both sides of the supply and demand, namely service orientation factors, service implementation factors, service demand factors, service guarantee factors and service delivery factors, which belong to three perspectives： service providers＇ perspective, customers＇ per- spective and mutual perspective. Cloud ERP service mode classification is mutually influenced by fac- tors from these three perspectives.