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中文摘要：
建立分布式联络中心是企事业单位未来发展的趋势，但成本问题限制了其推广和应用，云计算的出现有效地解决了这一问题。通过对云计算和分布式联络中心进行研究，分析了云计算的关键技术优势和分布式联络中心的特点，针对这些优势特点提出了科学地将云计算应用到分布式联络中心的一些具体服务设计方案，并进一步研究了采用云计算后，分布式联络中心所具有的功能和优点，为云计算分布式联络中心的实际推广应用提供了理论依据。
英文摘要：
It is a developing trend for enterprises and institutions to build a distributed contact center.However,the cost limits its development.For solving effectively the cost problem,the method of applying cloud computing to distributed contact centers was presented.Based on studying the key technology of implementing cloud computing and the characters of distributed contact centers,some detailed implementation schemes of service design of distributed contact centers in cloud computing were given.Furthermore,some functions and advantages of employing scientifically cloud computing in distributed contact centers were outlined.This provides a theoretical basis for the practical application.
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