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Psychological Contract Breach and Compensation of Online Customer Service Failure
  • 所属机构名称：浙江大学
  • 会议名称：International Conference on Service System and Service Management
  • 成果类型：会议
  • 会场：厦门
  • 相关项目：电子商务环境下的客户信任与决策行为阶段模型研究
作者： Ying Zhang|Huizhen Pan|Jin Yan|
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电子商务环境下的客户信任与决策行为阶段模型研究
期刊论文 5 会议论文 5
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