中文摘要：

在创新驱动发展中，为创新主体提供高质量的科技创新资源保障与支撑是各级科技信息机构的职责。要能够更好的完成这一职责，专业化的科技信息机构需要具备“资源、工具、专家、团队”四个基本要素，既要能够满足“大众创新万众创业”的一般性科技信息需求，又要能够根据不同行业和客户的特殊需求，提供个性化的科技情报服务。本文以新能源汽车行业的创新需求为例，分析了不同信息来源的差别性以及备类情报服务的优缺点，从满足客户需求的角度，提供了不同的信息服务解决方案。

英文摘要：

In the innovation-driven development, it is the responsibility of scientific and technical information institutions to provide high quality scientific and technological innovation resources. In order to fulfill the responsibility, professional technical information agencies need to have ＂resources, tools, experts, team＂ four basic elements, not only to meet the general information demands of the public innovation, but also to meet the special requirements of different industries and customers for personalized scientific and technical information service. In this paper, the new energy automotive industry innovation demand is chosen as a case to study the difference of various sources of information as well as the advantages and disadvantages of all kinds of information services to meet customer needs.