通过实验法研究有关健康声称的冲突性信息是否以及如何影响消费者的行为。结果发现:当有关功能性食品健康声称的有效性存在相互冲突(相对于互补)的信息时,消费者的信息搜索倾向更强;认知闭合需要在冲突性信息对消费者信息搜索倾向的影响中起反向调节作用;消费者对健康元素的矛盾态度是有关功能性食品健康声称的冲突性信息对消费者信息搜索倾向影响的中介变量。
This paper investigates whether and how conflicting information about functional ingredient influences consumer behavior through experimental method. The results from experimental study are as follows: (I) In the presence of conflicting (versus complementary) information about efficacy of a particular functional ingredient, consumers are more likely to search new information. (2) Need for cognitive closure negatively moderates the effect of conflicting information on consumer's information search intention. (3) The attitudinal ambivalence about healthy ingredient mediates the effect of conflicting information on con- sumer's information search intention.