中文摘要：

远程教育是一个服务性行业，如何构建一个学习者满意的支持服务环境？本文系统地论述了远程教育支持服务环境的基础框架，所涉及的二方面要素——社会人文环境和科学技术环境，构筑支持服务环境。同时建立远程教育质量管理规范来保障支持服务质量。这对保障和提高远程教育的支持服务质量有着十分重要的现实意义和社会价值。

英文摘要：

As distance education organization ＇ s leading belief is service, how to construct a satisfactory support environment for learners？ This paper thoroughly discusses the infrastructure of support environment for service in modem distance education, related to two elements ： social humanity environment and scientific technology environment. It has significant and social value to construct a support environment for service, build a quality management criterion for distance education for ensuring and improving the quality of Distance Education service.