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是“只见树木”还是“整片森林”——性别对消费者比较信息处理过程的调节作用
  • ISSN号:1008-3448
  • 期刊名称:《南开管理评论》
  • 时间:0
  • 分类:F713.55[经济管理—市场营销;经济管理—产业经济]
  • 作者机构:对外经济贸易大学国际商学院
  • 相关基金:本文受国家自然科学基金项目(71372004)、对外经济贸易大学中央高校基本科研业务费专项资金(14YQ03)资助.
中文摘要:

本研究基于消费者性别角色的视角,探讨性别对消费者决策过程的影响,对认知心理学领域的结构匹配模型进行补充和延伸。本研究以学生群体为研究对象,采用情境模拟实验方法,具体考察了消费者对比信息处理过程时的性别差异。实验研究的结果显示,不同性别消费者的对比决策过程截然不同。具体来说,男性消费者在对比决策时比女性消费者更多地关注可以直接比较的属性信息,这种性别差异在高购买自信水平(和低购买自信水平相比)的情况下更为显著。同时,女性消费者在对比决策时比男性消费者更多地关注独特的差异化属性信息,这种性别差异在低购买自信水平(与高购买自信水平相比)的情况下更为显著。

英文摘要:

With the adventure of new communication media, consumers are able to compare between options and make tradeoffs before arriving at their final decision. However, there is a major void in the literature in terms of the effect of gender on consumers" comparative decision-making process. As such, understanding how female and male consumers cope with decisions that involve difficult trade-offs between choice alternatives has crucial significance for both marketing practice and academic research. Two experiments were proposed to examine the moderating roles of consumer characteristic(i.e., gender) and situational factor(i.e., confidence level) on the relationship between attribute alignability and consumer responses. Specifically, we hypothesize that female participants(compared to male participants) with low level of confidence emphasized nonalignable attributes and discounted alignable attributes, and low confidence led participants to rely more on nonalignable attributes. The experimental design for study 1 is a 2(gender: male vs. female) x2(brand: alignable-better brand A vs. nonalignable-better brand B) mixed design, with consumer gender being a between-subjects factor. Data analysis results showed the significant interaction effect between brand and consumer gender. Subsequent planned contrasts revealed that male participants" purchase likelihood ratings for alignable-better brand A were greater than for nonalignable-better brand B; whereas the reverse was true for female participants. Thus, both H1 and H2 were supported. Study 2 is a 2(confidence: low vs. high)x2(gender: male vs. female)x2(brand: alignable-better brand A vs. nonalignable-better brand B) mixed design. Participants" preferences (maximum 100 points) towards the two brands serve as the dependent variable. Consistent with our proposed H3, points allocated to the alignable-better option were higher in the high confidence condition than in the low confidence condition; while the mean preference all

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期刊信息
  • 《南开管理评论》
  • 北大核心期刊(2011版)
  • 主管单位:国家教育部
  • 主办单位:南开大学商学院
  • 主编:李维安
  • 地址:天津市南开区卫津路94号南开大学商学院
  • 邮编:300071
  • 邮箱:
  • 电话:022-23505995 23498167
  • 国际标准刊号:ISSN:1008-3448
  • 国内统一刊号:ISSN:12-1288/F
  • 邮发代号:6-130
  • 获奖情况:
  • 天津市第八届优秀期刊评选特别荣誉奖,第二届北方十佳期刊
  • 国内外数据库收录:
  • 中国中国人文社科核心期刊,中国北大核心期刊(2008版),中国北大核心期刊(2011版),中国北大核心期刊(2014版),中国社科基金资助期刊,中国国家哲学社会科学学术期刊数据库
  • 被引量:26296