基于关系管理和知识管理的视角,探讨了与供应商的合同关系和人际关系及共同认知对知识整合和制造企业的产品创新及流程创新的重要作用。实证结果显示:(1)合同关系和人际关系均能促进企业之间的共同认知。(2)人际关系能有效促进对供应商知识的整合,但合同关系对整合供应商知识却没有显著影响。(3)企业之间的共同认知会积极影响制造企业整合供应商知识,也积极促进制造企业的产品和流程创新,并且会在制造商与供应商的关系和知识整合之间起中介作用。(4)对制造商来说,整合供应商知识能有效促进企业的产品和流程创新。
It explores the relations among the different relationships with suppliers (contractual relationship and interpersonal relationship), the common cognition, knowledge integration from supplier, and the product innovation and process innovation of manufacturer in supply chain based on the perspective of relationship management and knowledge management. The empirical results show that: (1) The contractual relationship and interpersonal relationship promote the common cognition with supplier. (2) The interpersonal relationship has a positive effect on knowledge integration from supplier, but the contractual relationship has not. (3) The common cognition between manufacturer and supplier has a positive effect on knowledge integration from suppliers, it also actively promote the manufacturer's product and process innovation, at the same time, it plays a mediating role between relationships and knowledge integration. (4) Integrating supplier's knowledge promotes the manufacturer's product and process innovation effectively.