中文摘要：

[目的]分析北京某肿瘤医院门诊患者就诊情况，为提高门诊服务质量提供参考。[方法]查阅该肿瘤医院信息管理系统，对2009～2013年到医院门诊就诊的患者相关数据进行分析。[结果]乳腺肿瘤、胃肠肿瘤和肺肿瘤是该医院门诊就诊人次前3位的病种，患者以女性为主（62．6％～64．0％），年龄41-60岁居多；复诊患者比例为80．0％-82．7％。门诊量逐年增长，且5月和10月为季节高峰。[结论]该肿瘤医院应合理调配医疗资源，更好地为门诊患者提供优质服务。

英文摘要：

[Purpose] To investigate the information of outpatients clinic in a cancer hospital in Beijing, and to provide reference for improving medical quality. [Methods ] Data of outpatients were from the cancer hospital information management system,the clinic patient-related data from 2009 to 2013 were analyzed. [ Results ] Breast cancer, gastrointestinal tumor and lung cancer accounted for the top 3 diseases among the outpatient. In all outpatients,female accounted for 62.6%- 64.0% ,and most age ranged from 41 to 60 years old. Proportion of return patients was 80.0%- 82.7%. The number of outpatients increased year by year with two visiting peaks occurring in May and October every year. [Conclusionsl The cancer hospital should optimize the medical re- sources ,to provide better quality services for outpatients.