中文摘要：

电商物流服务质量的提升能促进电子商务的发展和顾客满意度的提高。文中首先对六西格玛改进模式进行了阐述，通过应用六西格玛 DMAIC 改进流程，采用主要工具对电商物流服务质量进行了改进，提出了主要改进措施和控制方法。

英文摘要：

The improvement of E-commerce logistics service quality may enhance the development of E-commerce and improve the satisfactions of customers. This paper firstly introduced the Six Sigma improvement model, and then applied the DMAIC to improve the E-commerce logistics service quality using the basic tools in Six Sigma. Some methods used to improve and control are developed finally.