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中文摘要：
本文通过调查问卷的方式，对我国商业银行分行能力及分行关键成功因素进行了实证研究。研究发现：绩效和能力是分行成功的标志，其中能力的作用更为明显；总行、领导、经营策略、管理与文化、人力资源等5类因素为分行关键成功因素；银行中高层领导对分行关键成功因素的认识各有侧重；分行能力要素之间存在明显的因果驱动关系。鉴于此，本文建议我国商业银行抓住分行能力建设的关键因素，从基础能力培育入手，渐次提升分行能力，促进分行成功和银行核心能力的形成。
英文摘要：
This paper empirically studies the abilities of China＇s commercial bank branches and key factors influencing their success by means of questionnaires. The result shows that： the ability and the performance are both important influential factors for the success of a commercial bank branch,and the ability is more important than the performance; five influential factors as headquarter, senior management, business strategy, management culture and human resource are key factors influencing the success of a commercial bank branch; middle and senior managers focus on different influential factors; there are clear causal relationships among abilities of branches. Finally,it suggests commercial banks should focus on key factors influencing the abilities of branch and start from fundamental abilities to achieve the success of commercial bank branch as well as the development of core competence of bank.
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