中文摘要：

信访大数据是对网络信访的进一步发展,有利于识别社会治理中的普遍性和趋势性问题,服务于党委和政府科学决策,发挥信访制度了解民情、集中民智、维护民利、凝聚民心的作用。大数据驱动的信访治理是对传统信访办理的超越,需要推动政府数据的跨部门化、信访研究的去敏感化和信访制度的去神秘化,发展信访部门与其他职能部门的数据交换与共享,加强信访理论的合作研究,发展信访大数据的服务外包。大数据驱动的信访治理既改变了信访的形式,也优化了信访的功能,可以超越信访制度的存废之争,为中国信访制度的未来走向提供新的可能。

英文摘要：

In the context of China,big data strategy of letters visits,which is the further development of the on-line letters visits,is helpful to identify the common and trend issues in social governance. As well,it serves the Party and the government＇s decision-making in a scientific way,and facilitate the letters visits system to play the role of understanding the people,focusing on the people＇s wisdom,protecting the people＇s welfare,and uniting the people. The governance of letters visits driven by big data is the transcendence of the online letters visits. In order to realize the goal,it is important to promote data open between governmental agencies,reduce the sensitivity of relevant research,and make the letters visits system more transparent. At the policy level,it is necessary to develop the data exchange and sharing between Letters Visits Bureau and other agencies,the cooperation with research units,and out-sourcing service in big data analysis. Governance of letters visits driven by big data can not only change the form of letters and visits,but also better the function of letters visits. It provides new possibilities for reform of the letters visits by jumping out the discussion of abolishment of letters visits in the theoretical research.