中文摘要：

本文分析了知识源、知识服务专家、知识用户、知识通道和干扰因素等档案知识服务的五大要素,构建了用户目标驱动的档案知识服务模型框架,并从信息集成、知识采集、知识组织、知识存储以及用户建模和知识服务等几方面分析了档案知识服务的流程.

英文摘要：

This paper analyses five factors of archive knowledge service which areknowledge source, knowledge service expert, knowledge user, knowledge channel andinterference factor.It constructs an user-target driven archive knowledge service modle,and analyses archive knowledge service process from six aspects,those are informationintegration, knowledge acquisition, knowledge organization, Knowledge storage, usermodeling and knowledge service.