中文摘要：

作者与根据独立泊松流动到达的主要顾客的二种不同类型使可靠性评估以及再审队列的排队分析担心了。在堵住的情况中，而顾客的第二种类型必须离开服务区，但是在时间的某随机的时期以后回来再碰碰他们的运气，顾客的第一种类型能被排队。作者假设服务者是不可靠的，它有一个服务类型依赖者，指数地分布式的生活时间以及一个服务类型依赖者，通常分布式的修理时间。为稳定的系统的必要、足够的条件被调查。用一个增补可变方法，作者为排队措施获得一个不变的解决方案，并且象兴趣的可靠性措施的不变的解决方案一样短暂。

英文摘要：

The author concerned the reliability evaluation as well as queueing analysis of M1, M2/G1, G2/1 retrial queues with two different types of primary customers arriving according to independent Poisson flows. In the case of blocking, the first type of customers can be queued whereas the second type of customers must leave the service area but return after some random period of time to try their luck again. The author assumes that the server is unreliable and it has a service-type dependent, exponentially distributed life time as well as a service-type dependent, generally distributed repair time. The necessary and sufficient condition for the system to be stable is investigated. Using a supplementary variable method, the author obtains a steady-state solution for queueing measures, and the transient as well as the steady-state solutions for reliability measures of interest.