中文摘要：

从客户企业的角度选取市场竞争力、服务能力、协调能力、信息化水平、安全性和兼容性等六个方面构建了第三方逆向物流外包服务商评价指标体系。引入基于M（1,2,3）的隶属度转换算法,通过信息熵定义指标区分权,清除指标隶属度中对目标分类的冗余值并提取有效值,逐级实现隶属度的转换,最终实现对第三方逆向物流服务商综合实力总目标的评价。对邯郸某一服务商综合实力进行评价,结果表明,整体实力达到客户企业要求的满意级别,但协调性和安全性有待进一步加强。

英文摘要：

The third party reverse logistics outsourcing service provider＇s evaluation index system was built up from the customers＇ view in 6 aspects,such as market competitiveness,service ability,coordination ability,information level,safety and compatibility.Then the redundancy of target classification from index membership was cleared by the information entropy index distinguish right,the RMS values were extracted to achieve the transformation of the membership degree step by step,and the evaluation of the comprehensive strength overall goal of the third party reverse logistics provider was realized based on the M（1,2,3）membership conversion algorithm.The comprehensive strength of a Handan service provider was evaluated as an example,and the results show that the overall strength meet with the satisfaction level of the requirements of the customer,and coordination and safety should be further strengthened.