中文摘要：

目的探讨预制工作表在内分泌护理人员护理工作中的应用及效果。方法选取2011年8月～2012年8月在首都医科大学附属北京世纪坛医院内分泌科工作的24名护理人员为观察组,选择2009年8月～2010年8月在首都医科大学附属北京世纪坛医院内分泌科工作的20名护理人员为对照组,对照组给予患者常规工作进度,观察组则根据科室工作内容制定的预制工作表安排护理工作,比较两组护理人员基础理论考试得分、基本技能考核得分、患者基础护理得分和患者对护理服务的满意度。结果观察组护理人员基础理论考试得分和基本技能考核得分均明显高于对照组的,差异有统计学意义（P〈0.05）,观察组服务患者基础护理得分和患者对护理服务的满意度均明显高于对照组的,差异有统计学意义（P〈0.05）。结论预制工作表能够明显提高内分泌护理人员护理工作理论水平和技能操作水平,提高护理质量和患者对护理服务的满意度,是有效提高病区护理工作效率的工具之一。

英文摘要：

Objective To investigate the effect of nursing service Methods Twenty-four endocrine nursing personnel who worked of endocrine nursing personnel by precast worKsneet. in the endocrinology department in our hospital from August 2011 to August 2012 were selected as the observation group, twenty endocrine nursing personnel who worked in the endocrinology department in our hospital from August 2009 to August 2010 were selected as the control group. The control group was given routine work, the observation group was arranged according to the desk work content for precast worksheet, basic theory test score, basic skills assessment scoreibasic nursing score and patients nursing service satisfaction were compared. Results The basic theory test score and basic skills assessment scor of endocrine nursing personnel in the observation group were higher than that in the control group （P 〈 0.05）, the basic nursing score and patients nursing service satisfaction in the observation group were higher than that in the control group （P 〈 0.05）. Conclusion The precast worksheet can obviously improve the nursing theoretical level and the level of skill and operation of endocrine nursing personnel, it can improve the quality of nursing and patients nursing service satisfaction, it is one of the tools to improve the efficiency of nursing work area.